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WSS

Amit Joshi
Amit Joshi

Web Support System - It is a multi-purpose online support system which can be used in any type of organization. It serves as a comprehensive tool for providing online support to global clients of the company. Provides full features of an efficient reporting/customer support system. Provides detailed follow-up of tasks and their corresponding actions. This system aims for enhanced productivity and complete resource management. Acts as a reservoir for all kinds of Company\\\\s documents and records at one single location. It is fully loaded system for tracking

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Web Support System
Scope of Presentation Why WSS What is WSS Detailed Work flow Whats New in WSS 5.3 Screen Shorts WSS Mobile
Why WSS Facilitates the organization in internal and the business communication with the clients Gives an aide in reporting and works as MIS It helps in resource allocation
What WSS is all about For global 2000 companies the stakes are high The competition is tough and Performance is essential Success depends upon getting organized and ensuring the continuous process monitoring and improvement Having smart analysis and good reporting solution Having Continuous process optimization
It is a multi-purpose online support system which can be used in any type of organization. It serves as a comprehensive tool for providing online support to global clients of the company. Provides full features of an efficient reporting/customer support system. Provides detailed follow-up of tasks and their corresponding actions. This system aims for the enhanced productivity and complete resource management. Acts as a reservoir for all kinds of Company's documents and records at one single location. It is fully loaded system for tracking - Clients data like: mails, attachments etc. Resources like: employees availability and performances. What is WSS
Detailed Work flow Invoicing can be done based upon agreement & time spend on corresponding actions Client Action 3 Action 2 Action 1 Task 3 Task 2 Task 1 Invoicing Project Agreement UDC Support Team Call Address Book Templates Used with every module Communication Setup and Escalation Project based Agreement is made with the client Template can be used to open as call or task Requests for a Call Directly opens a issue based Call depending upon type of agreement Support team opens a call and assigned tasks taking help of related department heads Rules are defined for mode of communication and list of persons who all will be communicated at particular event Security Search Reports Help
Major Enhancements Multiple tabs get opened in same window. Now user can work simultaneously on multiple tabs The Looks for WSS has been improved by using soothing blue color User can close any tab at any point of time. Each tab is independent In Call Entry Screen the fields Call Type and Requested By the more link has been replaced by drop down in which names are displayed alphabetically and by pressing the first letter of name from which name starts corresponding names are displayed In Pop up screens when user will edit it only that pop up window will appear for editing and in background rest all links will be disabled state with grey color highlighted 際際滷r Menu added on home page. The slider can be opened by either scrolling the mouse towards left side or by Clicking on Menu. The slider can be closed by clicking on close link. In Tab when we click on add link it will get opened in new window F11 can be used as shortcut key to expand WSS and Alt S for saving a record Whats New in WSS
Multiple tabs get opened in same window. Now user can work simultaneously on multiple tabs.
The Looks for WSS has been improved by using soothing blue color.
User can close any tab at any point of time. Each tab is independent.
In Call Entry Screen the fields Call Type and Requested By the more link has been replaced by drop down in which names are displayed alphabetically and by pressing the first letter of name from which name starts corresponding names are displayed.
In Pop up screens when user will edit it only that pop up window will appear for editing and in background rest all links will be disabled state with grey color highlighted.
際際滷r Menu added on home page. The slider can be opened by either scrolling the mouse towards left side or by Clicking on Menu. The slider can be closed by clicking on close link.
It shows the number of calls under each schedule
Web Support System (Mobile)
Login Screen
Main Selection Screen
Call/Task View
Call Description Screen
Task Description Screen
Call Creation Screen
Departments/Employees List Screen
Employee Description Screen
Reports Module Control Panel
Time Registration Screen
Calls Report
油
Achieving Customers Through Satisfaction We are committed in providing you with the very best in total product support to keep your organization at peck efficiency and making you grow. At ION NOR, we take great pride in the quality of our team and their overall commitment to customer satisfaction and teamwork. We are committed being the very best and meeting your service need each and every time. Our Team is well-trained and continually updated with the latest troubleshooting and testing procedures. Our Services are dedicated to deliver our products right on time as promised. Our reputation is built upon superior customer support and service. With our valued team and our valuable products, our goal is to be there when you need us.
Thank You

More Related Content

WSS

  • 2. Scope of Presentation Why WSS What is WSS Detailed Work flow Whats New in WSS 5.3 Screen Shorts WSS Mobile
  • 3. Why WSS Facilitates the organization in internal and the business communication with the clients Gives an aide in reporting and works as MIS It helps in resource allocation
  • 4. What WSS is all about For global 2000 companies the stakes are high The competition is tough and Performance is essential Success depends upon getting organized and ensuring the continuous process monitoring and improvement Having smart analysis and good reporting solution Having Continuous process optimization
  • 5. It is a multi-purpose online support system which can be used in any type of organization. It serves as a comprehensive tool for providing online support to global clients of the company. Provides full features of an efficient reporting/customer support system. Provides detailed follow-up of tasks and their corresponding actions. This system aims for the enhanced productivity and complete resource management. Acts as a reservoir for all kinds of Company's documents and records at one single location. It is fully loaded system for tracking - Clients data like: mails, attachments etc. Resources like: employees availability and performances. What is WSS
  • 6. Detailed Work flow Invoicing can be done based upon agreement & time spend on corresponding actions Client Action 3 Action 2 Action 1 Task 3 Task 2 Task 1 Invoicing Project Agreement UDC Support Team Call Address Book Templates Used with every module Communication Setup and Escalation Project based Agreement is made with the client Template can be used to open as call or task Requests for a Call Directly opens a issue based Call depending upon type of agreement Support team opens a call and assigned tasks taking help of related department heads Rules are defined for mode of communication and list of persons who all will be communicated at particular event Security Search Reports Help
  • 7. Major Enhancements Multiple tabs get opened in same window. Now user can work simultaneously on multiple tabs The Looks for WSS has been improved by using soothing blue color User can close any tab at any point of time. Each tab is independent In Call Entry Screen the fields Call Type and Requested By the more link has been replaced by drop down in which names are displayed alphabetically and by pressing the first letter of name from which name starts corresponding names are displayed In Pop up screens when user will edit it only that pop up window will appear for editing and in background rest all links will be disabled state with grey color highlighted 際際滷r Menu added on home page. The slider can be opened by either scrolling the mouse towards left side or by Clicking on Menu. The slider can be closed by clicking on close link. In Tab when we click on add link it will get opened in new window F11 can be used as shortcut key to expand WSS and Alt S for saving a record Whats New in WSS
  • 8. Multiple tabs get opened in same window. Now user can work simultaneously on multiple tabs.
  • 9. The Looks for WSS has been improved by using soothing blue color.
  • 10. User can close any tab at any point of time. Each tab is independent.
  • 11. In Call Entry Screen the fields Call Type and Requested By the more link has been replaced by drop down in which names are displayed alphabetically and by pressing the first letter of name from which name starts corresponding names are displayed.
  • 12. In Pop up screens when user will edit it only that pop up window will appear for editing and in background rest all links will be disabled state with grey color highlighted.
  • 13. 際際滷r Menu added on home page. The slider can be opened by either scrolling the mouse towards left side or by Clicking on Menu. The slider can be closed by clicking on close link.
  • 14. It shows the number of calls under each schedule
  • 15. Web Support System (Mobile)
  • 27. 油
  • 28. Achieving Customers Through Satisfaction We are committed in providing you with the very best in total product support to keep your organization at peck efficiency and making you grow. At ION NOR, we take great pride in the quality of our team and their overall commitment to customer satisfaction and teamwork. We are committed being the very best and meeting your service need each and every time. Our Team is well-trained and continually updated with the latest troubleshooting and testing procedures. Our Services are dedicated to deliver our products right on time as promised. Our reputation is built upon superior customer support and service. With our valued team and our valuable products, our goal is to be there when you need us.