xplore+ CoRePublisher Basic Troubleshooting Guidelines
- 2. CoRePublisher Basic Troubleshooting Guidelines Using these slides you will be able to do a first health check and to resolve basic issues that might prevent the CoRePublisher service from publishing your IBM Cognos reports; and you will also be able to better narrow down the problem, and hence to accelerate the support process (your xplore+ ticket requests).
- 3. CoRePublisher Basic Troubleshooting Guidelines The overall high level process Target System Windows System Cognos System IBM Cognos (scheduled or ad hoc reports) IBM Cognos Report Output Location CoRePublisher Windows Service Target System E.g. SharePoint CoRePublisher Basic Troubleshooting Guidelines
- 4. CoRePublisher Basic Troubleshooting Guidelines Are the reports still being scheduled? Is the schedule active? Is the report definition still valid? Is the report failing? Check the report run history Is the option to save the report to disk still configured? Did the permissions change in Cognos? IBM Cognos
- 5. CoRePublisher Basic Troubleshooting Guidelines IBM Cognos output folder Are the reports available in the Cognos report output folder? Is the folder or share still accessible? Did the permissions change?
- 6. CoRePublisher Basic Troubleshooting Guidelines CRP service Is the service still running? Check the Windows Services manager:
- 7. CoRePublisher Basic Troubleshooting Guidelines Check the CRP Monitor logs tail (logging directory is configured in CRP_Config.xml), do you find any errors in the log? Is the CRP Service still able to monitor the Cognos output folder location? 2013-09-23T23:09:27 ERROR Unable to monitor E:Cognos Output Director, directory does not exist or cannot be accessed. Access permissions might have changed or shares could be temporarily unavailable CRP Monitor logging
- 8. CoRePublisher Basic Troubleshooting Guidelines In case of reports not being published, you should only consult the CRP Monitor log files, the CRP Configurator log is not relevant at this time There is high level logging at the CRP service level and logging at the level of the common home directory: CRP logging in general
- 9. CoRePublisher Basic Troubleshooting Guidelines Is the CRP Service still able to access the target? E.g. in case of a target folder or share: 2013-09-23T23:15:34 INFO MoveToFolder: Directory not found E.g. in case of a SharePoint site or dcument library not found: 2013-09-23T23:21:35 ERROR Error while processing SharePoint publication, failed to get the full Document Library URL (GetList webservice call), using site: http://vmxplus15 - Document Library Display Name: Cognos Demo Target
- 10. CoRePublisher Basic Troubleshooting Guidelines In case of other target types, error messages will be different and should provide you with an indication of what the problem is Or, in some cases the logon credentials are wrong, expired or access is denied because of permission changes Test whether you can access the target or still can manually upload reports yourself Other targets issues
- 11. CoRePublisher Basic Troubleshooting Guidelines Did the Monitor configuration change? E.g. Is your monitor folder still enabled? CRP Monitor configuration
- 12. CoRePublisher Basic Troubleshooting Guidelines Is the publication still activated? CRP Publication configuration
- 13. CoRePublisher Basic Troubleshooting Guidelines In case a publication fails it is sent together with the *_desc.xml file to the publishFailed folder (every target type has its own publishFailed folder): Publish failed folder
- 14. CoRePublisher Basic Troubleshooting Guidelines For detailed information on setup, configuration, logging and the different target publications, refer to the CRP Installation and End User manuals If the root cause cannot be detected, and the publication keeps on failing, a service ticket can be opened at the xplore+ Support Center: http://xploreplus.com/support/ Next steps
- 15. CoRePublisher Basic Troubleshooting Guidelines Contact Contact us anytime at : +32 479 52 76 80 info@xploreplus.com www.xploreplus.com