1) When explaining features and functions of a product, focus on discussing the key benefits for the customer. Personalize the benefits to each individual prospect.
2) Do not emphasize benefits too early. First establish the prospect's needs, then link the product or service as a solution to those needs before discussing benefits.
3) Be careful with your word choice as certain words can have negative connotations while others are more positive. Use words like "invest" instead of "buy" and focus on benefits rather than costs or obligations. Telling word pictures can be more effective than just stating facts.