Zong chen
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Eric is a businessman in his 30s who struggles to wake up on time due to his alarm clock not working effectively. During an interview, Eric expressed frustration with constantly waking up late and not feeling well-rested. The interviewer created an empathy map to understand Eric's perspective and noted that Eric seemed tired, frustrated, and wished his "clock nightmare" would end. The interviewer believes there is an opportunity to create a new alarm clock that can wake heavy sleepers through means other than sound alone and help users start their day in a convenient manner.
Zong chen
- 2. Ive interviewed a business man named Eric, Eric is in his mid 30s, hes Asian and worked in a very successful business. Doing the interview, Eric constantly complained to me how his alarm clock never wakes him up. Heres a my Empathy map, showing what I have picked up doing the interview. I hope you enjoy my Empathy map, please feel free to give me great feedbacks. I will use your suggestion and feedbacks and includes them in the future assignments.
- 3. From what I have interviewed Eric, I dropped down few interesting quotes. It is very hard to wake up with alarm clocks that does not help you at all. I hope one day, there's a perfect alarm for me It is so annoying to wake up late to work, school etc. Im a heavy sleeper, I hope there's something beside noises that can wake me up. My sleeping schedule is not good enough, I dont sleep well enough.
- 4. This is what I noticed from what Eric was doing Eric waved his arms a lot, I noticed he was really frustrated. Twirling his thumbs Actions like face palming His actions are very weak
- 5. This is what I felted in the interview: Eric was very tired, and frustrated at the same time. He wishes his clock nightmare finish quickly I can fee the same with him, cause I have the same situation struggles as him He sounded very sad I feel sorry for Eric, but also I feel happy that I have solution/plan forming in my head It might be a hard work, but it feels really good after hearing his struggles and you know you can help Eric.
- 6. A solution that does not need sound to wake a person up An alarm clock that does not only wake the user but also helps them to benefit A popular alarm clock, its fun, useable, and strongEasy to use not for students but for elders too and disabled people
- 7. From the very warm interview I had with Eric, I formed an ultimate problem and as well as a pre- formed solution. We need to create a simple alarm clock that does not just have the sound that helps the user to wake up but also it will have the ability to make the users life much more convenient. It will just not wake users up, but also it will help them guide through their day.
- 8. I realized that Eric does not have a good hearing in our interview. So Ive thought waking up Eric not by sound but by action. Ive also picked up that Eric is a very busy person from doing his gestures.