ZOOM in Pictures
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Meet ZOOM. Learn how we help contact centers of all sizes to meet compliance, quality and service needs.
ZOOM in Pictures
- 2. 1,400HAPPY CUSTOMERS IN 92 COUNTRIES
- 3. CAPTURE ALL CUSTOMER INTERACTIONS FOR COMPLIANCE, QUALITY, AND SERVICE NEEDS.
- 4. WITH A SCALABLE, ROBUST, SECURE AND MULTI-TENANT SOLUTION.
- 5. LEVERAGE your existing infrastructure with seamless integration. Cisco UCCE, Cisco UCCX, Genesys and Avaya
- 6. Stable, premium quality product, professional support and excellent integration with Cisco products. Marcel Imrich System Engineer, Dimension Data
- 7. PCI DSS COMPLIANT TO HANDLE SENSITIVE DATA of your customers.
- 9. Record encrypted voice communication SRTP
- 10. No missed recordings with PRERECORDING Record even after the end of a call
- 11. Keep on recording in the SRST mode in the event of WAN failure
- 12. Listen and watch live all ongoing customer-agent interactions with LIVE MONITORING
- 13. Get the complete picture of your agents work CAPTURE AGENT SCREENS
- 14. ENHANCE Cisco MediaSense with all bene鍖ts of ZOOM QM Suite
- 15. ELEVATE to a higher standard of service with QUALITY MANAGEMENT
- 16. Start listening to the real VOICE OF THE CUSTOMER and learn business-critical information
- 17. Provide targeted E-LEARNING to your employees Create training content quickly, and measure results
- 18. Get started with SPEECH ANALYTICS in less than an hour and understand what your customers are really talking about.
- 19. Manage your sta鍖 and accurately forecast demand with WORKFORCE MANAGEMENT
- 20. The di鍖erence between ZOOM and other vendors is that they showed great 鍖exibility during implementation, and they provide very fast and e鍖ective support if issues arise. Bulent Kargin Consulting Designer at IBTech
- 21. JUST LAUNCHED PERFORMANCE ANALYTICS Connect your contact center data and reveal new insights.
- 22. WE LOVE TO DEMO OUR SOLUTION