Clients call me when they are introducing a large-scale change to their organization, such as a major new software system, a significant process change, or a different way of serving customers.
I assist leading organizations create a structured approach to major shifts in the ways their employees work. Executive teams sometimes underestimate the difficulty of such shifts, because on paper they seem simple. In reality, if not managed properly, 鈥渟imple鈥� changes can dramatically harm the performance and financial results of your company.
My clients have included United Airlines, Thomson Reuters, Blue Cross and Blue Shield, Accenture, Northern Trust Corporation, Spencer Stuart, IDEX Corpora...
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