•A focused professional offering over 7 years of experience in the field of:
~Service-Operations ~Networking ~Technical Support
~Security ~VOIP ~Team Management
•Expertise in analysing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management
•Supervised high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment
•Identified Voice over Internet Protocol (VoIP) network requirements, planned & implemented changes for optimal performance
•Worked in compliance with industry best practices to integra...