SolveDirect Service Management provides cloud-based solutions for smart IT Service Management integration. It offers international companies and IT service providers a flexible way to integrate and automate its service partners, processes and service management systems. This reduces downtime and costs and increases customer satisfaction. Well-defined workflows, a 360掳 view on service level agreements, real-time monitoring of targets as well as a flexible access to the service management platform from anywhere facilitates companies in optimizing their customer service and increase efficiency up to 50 percent.
SolveDirect is a global company with headquarters in Vienna, Austria and an off
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