Shane Closser is Vice President and Worldwide Head for the Customer Experience Management (CEM) Practice at Virtusa, a global IT services company based in Boston. He manages more than 500 CEM specialists worldwide who develop advanced CEM solutions for Virtusa鈥檚 media, financial services, insurance, and healthcare customers. Over the last 15 years, he has managed more than 75 large programs across vertical markets, and his clients include Fortune 500 and Global 2000 organizations. He is a published author and frequent speaker on CEM strategy, digital marketing, mobile, eCommerce, value management, change management and content management. He is certified trainer with Adobe and a hands...
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