Back in 1996, I decided to study Hospitality & Tourism Management - because it was all about Travel, new Experience, Diversity and Challenges. I was excited with opportunities to learn about myself, places and people around.
2 years after I joined Sheraton Hotel in St Petersburg, a sophisticated 5* venue with 280 Rooms and numerous facilities. Hospitality started to be both theory and practice. Next few years I mastered Customer Service and Hotel Operations on various positions in the Front Office with cross-trainings in other departments, which gave me great outlook on What and How works in the Hotel. Later on, I got my first Management role as Senior Concierge.
Kristoff Hotel became m...