soundarya resume 2015.doc
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Soundarya Sri Ram has over 7 years of experience in banking and publishing. She has a bachelor's degree in commerce and a master's degree in psychology. Her skills include stakeholder engagement, people management, and verbal/written communication. She is interested in reading, writing, painting, drawing and music.
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![Page | 2 Last Updated 17-May-2015
Roles & Responsibilit ies [Cont d.]
Ensured compliance of all applicable policies and guidelines
Undertook root-cause analysis for internal errors and identify
corrective / preventive actions
Identified areas of improvement to make the process more
lean and, areas of risk to mitigate audit / compliance issues
Prepared scenarios from operational perspective towards
testing effectiveness for new implementation
Handled queries and escalations
Managing end-to-end processes of journal publications
(electronic and paper)
Launch new journals and to set up the workflow from scratch
Liaise with Editors, reviewers, authors, typesetters, printer
and publisher to ensure smooth publication of the journal
issues within the fixed intervals
Plan, co-ordinate with authors and production team and
arrange publication of special issues as per the requirement
of the journal and Editors
Keep a track of all the special issue articles, conference
proceeding, assist the Guest Editors to complete the review,
follow up with authors for special issue papers so that the
issues are published on time
Work towards increasing the Impact factor of the journals by
meeting the publication schedule and implementing process
improvements as per the changing requirements of the
journal
Follow up on tasks and queries raised both in editorial and
production for a smooth, accurate, correct and timely
publication
Review the journal performance and editorial performance,
by running and analyzing reports. Initiate and work on
continuous improvement ideas
Identify improvement areas and implement changes to the
journal
Contribute to other projects and co-operate with the
changes to the workflow
P roject s Handled
RBS:
Netting On-boarding
FLF Form Standardization
Cross Border Standing Order Exit
Domestic Standing Order
GPC Contract & Conversion
FPS Correspondent Static Data
Process for Italy
Standing Order Instruction for Austria
ELSEVIER:
LEMANS
Project BETA
GFA
Empowerment E-mail
Your Paper Your Way (YPYW)
Article Transfer Services (ATS)
Open Access
P roduct s Handled
RBS:
Electronic Banking
Corporate Account Opening &
Maintenance
Signature Setup & Maintenance
Netting
Flexible Lifting Fee and Foreign
Payment System
SEPA
Anti-Money Laundering & Know Your
Customer
Corporate Billing
Payments & Investigation
ELSEVIER:
Scientific Journals
Trainings attended
Trilogy | Regulatory Compliance|CAAML
| FATF | MIFT | PAD Policy | Chinese
Walls | Cash & Payments | Team Building
| Pro-active Behaviour | Corporate
Etiquette | Stress Management | Time
Management | Six Sigma (White Belt)
Applications
IBM A/S 400 | CSE | CDB | ROMA | Ci-Arc | Ci-Trate | FPS |
FTS | ACME | CLICC | GCAB | PTS | EES](https://image.slidesharecdn.com/6ed6aa3f-7bd6-4a8e-9297-e1d0a773011b-150608123635-lva1-app6892/85/soundarya-resume-2015-doc-2-320.jpg)
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- 1. Page | 1 Last Updated 17-May-2015 SOUNDARYA SRI RAM Perseverant performer Honest Committed Affable & Adaptive Penchant for Learning Good Verbal & Writing skills Flexible & Outgoing Creative ~ Contacts: +91 00 9500 076950 soundarya.shivashankaran@gmail.com Academic Qualification Bachelor of Commerce <>2007 Master of Psychology <> 2015 Professional Experience RBS BusinessServicesPvt.Ltd. Domain <> Banking Executive 11-Apr-2007 <> 15-Mar-2012 REED Elsevier Domain <> Publishing Journal Manager 02-May-2012 <> 02-Sep-2014 Skill sets Stakeholder Engagement | People Management | Multicultural Sensitivity | Team Work | Interpersonal Skills | Manage Multiple Priorities | Problem Solving | Verbal & Written Communication | Resource Utilization Interests Reading | Writing | Painting | Drawing Music Languages English | Tamil | Telugu | Hindi RSUM P rofile S ummary C ommerce g raduate with ~7 years of profes s ional experience; worked in Banking as well as Publis hing industries. P rofessional Accomplishment s Process Improvement Initiatives <> 4 Organizational Rewards for standout performance: o Bronze Ovation <> 2010 o Bravo Awards <> 3 o Spot Ovation <> 5 Roles & Responsibilit ies Proactively worked to improve customer experience and satisfaction Engaged with stakeholder to understand requirement regarding expected service delivery Liaised with technical support team to address application database issues Ensured deliverables are achieved as per the agreed SLA and KPI Managed daily huddles to track productivity and manage priorities; staffing (leave) / training for the team Ensured team members have required training and access level to carry out BAU tasks Prepared and circulated Management Information & dashboards on a periodic and ad hoc basis Chaired as well as participated in periodic engagement session with stakeholders Managed the team in the absence of the Line Manager Provided training and guidance to team members on the product / processes Undertook periodic review of work instructions and obtained sign-off from onshore stakeholders Handled internal and external audits Ensured compliance of all applicable policies and guidelines
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