Vanguard Scotland is a change management advice service working with leaders in service organisations to fix broken services and improve average ones. Our Systems Thinking method is persistently successful in improving customer service, reducing costs and raising performance levels.
As MD and one of the company's senior consultants I am most often found writing my Systems Thinking blog, trying to advise people on ways to sustainably improve their business or working with leaders on the frontlines to keep them and their services at the top of their game.
You can follow my blog and get free helpful resources at http://www.systemsthinkingmethod.com/change-management-tips.html
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