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Pune Area, India India

Delivery Manager CI-TSSC

Human Resources / Recruitment

To perform in a management position with responsibilities including problem solving, planning, organizing, and that would best utilize/explore expertise in the business environment. This position should have many opportunities for an aggressive, dedicated individual with the leadership abilities. Ensuring the Quality team meets its targets in terms of the number of calls to be monitored and the quality scores. Daily / weekly / monthly sending of MISs to respective operations teams. Taking up refresher trainings / one on one coaching where required. Ensuring all the COPC requirements in terms of Quality monitoring / feedbacks / signoffs are met. Ensure that the unit is adequately capaci...