Seasoned IT professional with Rich Experience in Service Delivery, Service Desk Management, Customer Relationship Management, Operations Management, Project/Process/Audit, ITES/BPO and Telecom Sector.
Currently working as Service Desk manager.
Total Years of Experience : 10
Total Experience in IT Service Mgmt :07 Years
Certifications
EXIN CLOUD COMPUTING FOUNDATION CERTIFIED.
ITIL V3 Foundation Certified.
PRINCE2 Foundation & Certified Practitioner.
CCNA Certified.
DIPLOMA IN COMMUNICATION & MARKETING.
POST GRADUATE DIPLOMA IN INTERNET & WEB TECHNOLOGIES.
CERTIFIED BQT(Basic Quality Training).
Lean Six Sigma Green Belt.
Seven year Experience in Handling EUC (End user computing) and ...
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