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introduction definition b.pharm pci syllabus elements maintenance of records of retail and wholesale dru overview dispensing of proprietary products legal requirements for establishment and maintenan types and design organization and structure of retail and wholesale need for the patient medication history interview medication interview forms. first year drug and poison information centre drug therapy monitoring - medication chart review functions and responsibilities of clinical pharmac concept of clinical pharmacy introduction to clinical pharmacy budget preparation and implementation sources of drug information computerised services and storage and retrieval of information. definition of patient counseling steps involved in patient counseling and communication skills- communication with presc prescribed medication order- interpretation and le and special cases that require the pharmacist and role of pharmacist in the interdepartmental co code of ethics for community pharmacy role of pharmacist in the education and training p internal and external training program services to the nursing homes/clinics blood chemistry advisory committee. role of hospital pharmacist identification control classification principles involved description and methods used for the analysis of the drug expe reorder quantity level economic order quantity procurement and stocking purchase order purchase procedure purchase and inventory control: principles types of materials stocked and storage conditions organisation of drug store and rational use of common over the counter medica introduction and sale of over the counter medication history and pharmaceutical care. dosing ward round participation pharmacist intervention clinical review dispensing of drugs to ambulatory patients charging policy and labelling types of drug distribution systems dispensing of drugs to inpatients and adverse drug reaction reporting and management spontaneous case reports and record linkage studie drug interactions methods for detecting and pharmacokinetic drug interactions adverse interactions drug interaction- beneficial interactions toxicity following sudden withdrawal of drugs genetically determined toxicity allergic drug reactions idiosyncrasy secondary pharmacological effects classifications - excessive pharmacological effect and responsibilities and functions of hospital pha layout and staff requirements location organization structure and emergency drug list preparation. automatic stop order inpatient and outpatient prescription policies of the pharmacy and therapeutic committee functions organization and infrastructure requirements. staff materials financial and monitoring of patient medication adherence. pharmacist role in the medication adherence causes of medication non-adherence and indian scenario for therapeutic drug monitorin factors to be considered during the therapeutic dr need for therapeutic drug monitoring and addition and deletion of drug from hospital fo preparation and revision differentiation of hospital formulary and drug lis contents of hospital formulary and dispensing of controlled drugs. functions of hospital pharmacy ich stability testing with special emphasis on q-series guidelines brief overview of qsem process of harmonization participants purpose philosophies total management (tqm): quality definition quality assurance and gmp definition and concept of quality control sem -vi pharmaceutical quality assurance sem-vi third year syllabus copy methods to avoid errors uses of lists getting to the point effective written skills organization of the message know your audience put the main point first subject lines sem-i b.pharmacy inorganic chemistry practical -bp110p theory-bp104t course content sem i pharmacy practice final year materials management good warehousing practice purchase specifications and maintenance of stores maintenance purchase specifications equipment selection hygiene and personal records. training personnel responsibilities principles and procedures steps for registration benefits tools elements of qbd program emotional barriers psychological barriers interpersonal barriers gender barriers language barriers cultural barriers physical barriers physiological barriers context feedback receiver decoding channel encoding message the communication process – source the importance of communication and medical staffs involved in the hospital and th organization structure of a hospital classification based on clinical and non- clinical secondary and tertiary hospitals classification of hospital- primary and urinalysis do’s and dont’s of group discussion communication skills in group discussion techniques of delivery delivering your presentation structuring your presentation planning your presentation dealing with fears do’s and dont’s of an interview purpose of an interview considerate communication style systematic communication style spirited communication style the communication styles matrix with example for e physical communication verbal communication body language (non-verbal communication) face to face communication - tone of voice environment feelings prejudices other factors affecting our perspective - past exp language visual perception hematology