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Megan experienced a heart attack while on vacation in the Mediterranean. She was evacuated to a larger hospital, where Assist America's coordinators began reviewing her case and monitoring her care. Although Assist America typically has to arrange evacuations, Megan's matched their course of action, so they reimbursed her costs. Assist America also arranged and paid for Megan's business class flight home with a medical escort once she was stable enough to travel, ensuring her safe return to the US.
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- 1. ASSISTANCE CASE STUDY Assist America has no exclusions for pre-existing conditions, geographic risk, adventure Heart attack in the Mediterranean Megan* had traveled with her husband to the Mediterranean for a romantic vacation. While in a small town on the coast, however, she began to experience chest pains and difficulty breathing. She went to a local hospital where it was determined she was experiencing a heart attack, and should be evacuated to a hospital in a larger city nearby. The hospital acted quickly to arrange this mission, leaving Megan and her husband with the bill. Upon arrival at the receiving hospital, her husband called Assist America. Assist Americas coordinators began to review Megans case and monitor her care. Although Assist America typically has to make arrangements in order to pay for them, it was determined that the evacuation followed what would have been Assist Americas course of action. In the spirit of assistance, Assist Americas management team decided to reimburse Megan for the evacuation provided. They continued to monitor Megans care as a stent was placed and her condition returned to normal. Once she was fit to travel, Assist America arranged and paid for her trip home, via business class, with a medical escort by her side to ensure her condition remained stable for the duration of the long flight home to the US. * names changed for privacy