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Chennai Area, India India

MS CRM Consultant

Technology / Software / Internet

MS CRM Consultant with around 3 years of hands-on experience in Dynamics CRM Version 3.0 till 2011. Played multiple roles in various CRM projects starting from Developer, Presales consultant, Functional consultant, Technical consultant, Techno-Functional consultant. Key Skills Include: Gathering client requirements and understanding. Demonstrate CRM capabilities to the client Map the requirements of the client with the capabilities of MS CRM Preparing fit-gap analysis of the requirement for identified modules. Preparing functional/technical specifications. Study existing business process and improving the same for the new system with CRM. Designing measurable and scalable technic...