10 years experience in service & incident management in the Telecommunications Market
Expertise in:
Trouble and Chronic Resolution
Customer Communications
Incident/Post Mortem Report Writing
Process Improvement
Service Planning
Metrics Development
Contract Optimization
Voice, Data, and VPN Networks
ITIL V3 Certified
A highly motivated self starter focused on achieving a positive result; used to working within urgent, complex, time sensitive service level requirements.
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