Introduction to design research methods with emphasis on contextual inquiry. It served as a briefing at a workshop.
The presentation is light on theory. I aimed to give the participants a picture of what will they do in the following two hours.
Video: http://www.youtube.com/watch?v=5ZUzJKM4gF0
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Design Research - Introductory presentation at Budapest Sustainability Jam 2013
47. taking the position of an apprentice
note, note, note
no prepared questions, just broad topics
open conversiation, unforseen insights
turned out the backbone truck driver took part in delivery also instead of waiting idle
50. photo of technology involved
outdated, broken IT infrastructure
BUT
an opportunity is hiding
52. getting personal with people
I learned quite early that he is an amateur race driver
learn interesting things like deers are the most dangerous
on a night road as they dont have their eyes on the side
learn about personal motives and drivers
56. the keys were organised in the
order of stops to save time
some drivers had custom
made key holders in their
car to further optimize to
speed
key insight(s)
news paper delivery was too fast paced of a
business for our ipad app idea
deliveries were kept in memory and
documented in batches
drivers were speeding all the way
they were running when they put
out the paper packs
57. whats in a bag
camera bag
many pockets for collected artefacts
access its content fast with its top zipper
bigger notepad for
interviewees to draw
DSLR
lasting batteries
small notepad for interviews
good lowlight
performance
coke for gastric decontamination
energy bar with seeds
for lasting nutrition
65. credits
Sources
Double Diamond - London Design Council
The Listening Wheel - Emma Gasson,
Samaritans, design and social innovation
Used Media
Apprentice - Repro. of painting by LouisEmile Adan (1839-1937), public domain