Project manager and senior technical communicator experienced in content management and knowledge management solutions. Areas of focus include: single-sourcing, structured authoring, content reuse, usability, writing and editing, business process modeling including swim lanes, web site design, interaction design, metadata schema, translation/localization/globalization, change management, and process re-engineering.
Specialties: Project management, technical communication, writing and editing, process engineering, usability, user interface design, human factors, information design, content management, knowledge management, metadata schema, release notes, online help systems, technical wr...
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