1. Host of the Frank Reactions podcast on customer experience, Tema interviews business leaders & experts to help you deliver on the 3P Profit Formula: Promise + People + Process = Profits. Get those things right consistently and your customers will love you and your organization will thrive
2. Author of the forthcoming book, PeopleShock: The 3P Profit Formula for the Digital Era.
3. Omnichannel customer experience, digital marketing, and usability consultant, with three decades helping clients such as Bank of America, the Royal Bank of Canada, ING Direct, the Government of Alberta, Cruise Ship Centres, Edmonton Public Schools, etc.
Some of my previous experiences:
- I put up my fi...
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