Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Director of Sales & Marketing, New World Petaling Jaya Hotel
Industry
Hospitality / Leisure
Website
About
The deciding factor for me to choose the hospitality industry as a career wasn't only my interest in the trade itself but my passion to please people and making them feel comfortable. The hospitality industry is about people and cultures and the difference in expectations that comes with that.
Product, service and guest recognition are 3 pillars that I believe separates a good experience from an excellent one. To be able to anticipate what a guest expects from his stay and to consistently deliver above and beyond those expectations, by recognizing each individual guest is what makes this industry so interesting and challenging.
Working in the hospitality industry is not a job, it’s a li...
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