鈥� Over 12+ years of working experience on Avaya,Aspect unified IP, Genesys, verint, NICE and other contact center solutions.
鈥� Completed solution and implementation for 50+ voice infrastructure projects for various clients
鈥� Strong knowledge on communication systems, server architecture, middleware and applications
鈥� Sound understanding and working knowledge of change and incident management processes.
鈥� Experience in vendor management with respect to voice networks and other telecom infrastructure.
鈥� Effective Project management and Project Transitioning for telecom and VoIP support projects.
鈥� Expert on implementing IT security standard for voice infra and server operati...
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