I am a Customer Success professional with 6 years experience in enterprise social media, community management and cultural change initiatives that actually work. I enjoy the rhythm of SaaS sales, primarily working closely with my customers post-sale, ensuring they continue to realise value from their investment. I have a strong knowledge of the Lean Start-Up methodology, born out of an intimate understanding of the Yammer product and engineering organisations.
As the 3rd Yammer employee in APAC, I played a major role in building our team to 10 people locally before a successful integration with Microsoft after our $1.2B acquisition in October, 2012.
I am passionate about helping custo...
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