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Collaboration Analytics - a first take (Global Working Culture for Intra Team)

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Thomas Asger Hansen
Thomas Asger Hansen

This document discusses measuring key collaborating behaviors in the workplace. It proposes evaluating individuals, teams, and networks on collaboration based on both self-assessments and data tracking online contributions. Metrics would include posts, replies, tags, mentions, cross-team conversations, and use of media. Scores would rate employees as inactive, learner, collaborator, or super-collaborator. The system would provide personal dashboards and be part of ongoing performance reviews. A pilot program was tested and feedback was positive overall for using metrics to encourage virtual leadership and collaboration.

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HOW WE CAN MEASURE KEY COLLABORATING BEHAVIORS CHRISTIAN CARLSSON GRUNDFOS GLOBAL WORKING CULTURE
Global Working Culture 2020 Strategy & Must Win Battle 5
PERSONAL CONTRIBUTION EXTERNAL INTERNAL OFFLINE ONLINE INDIVIDUAL TEAM NETWORK @chris_carlsson
EXAMPLES OF KEY COLLABORATING BEHAVIOR @chris_carlsson And Stefan then replies back
PEOPLE DRIVEN CORE BEHAVIOR EVALUATION* INDIVIDUAL TEAM NETWORK LOW HIGH LOW HIGH LOW HIGH YOU Self Assessment TEAM/NETWORK Assessment MANAGER Assessment @chris_carlsson *Part of the ongoing Performance Review
DATA DRIVEN CORE BEHAVIOR EVALUATION* TEAM NETWORK LOW HIGH LOW HIGH DATA Enterprise & Community Network Contribution @chris_carlsson *Part of the ongoing Performance Review
PEOPLE & DATA DRIVEN CORE BEHAVIOR EVALUATION* INDIVIDUAL TEAM NETWORK LOW HIGH LOW HIGH LOW HIGH YOU Self Assessment TEAM/NETWORK Self Assessment MANAGER Self Assessment DATA Enterprise & Community Network Contribution @chris_carlsson *Part of the ongoing Performance Review
MEASSURING KEY COLLABORATING BEHAVIOR @chris_carlsson
THE (CURRENT) EQUATION GENERAL ACTIVITY POINTS  Post, 1 p  Reply, 1 p  Like, 1 p  Praise, 1 p COLLABORATION ACTIVITY POINTS  Reply to question, 1 p  Tag, 1 p  @-mention (post or reply), 3 p  Praise post, 5 p  Outside network/geo conversation, 2 p  Post in a Meta-Community, 5 p  Use of Meta-Tag (e.g. #moreofthis), 2 p  Use of picture/video, 1 p  … @chris_carlsson SCORING MODEL (based on 60 days)  Super-Active, 101 -  Active, 21 - 100  Learner, 6 - 20  Inactive, up to 5 SCORING MODEL (based on 60 days)  Super-Collaborator, 101 -  Collaborator, 21 - 100  Learner, 6 - 20  Inactive, up to 5
EXAMPLE: VIRTUAL LEADERSHIP & COLLABORATION PILOT @chris_carlsson GENERAL ACTIVITY COLLABORATION ACTIVITY OCTOBER 2015 MARCH 2016
EXAMPLE: PERSONAL DASHBOARD @chris_carlsson
EXAMPLE: PERSONAL DASHBOARD @chris_carlsson
THE FINAL VOTE @chris_carlsson I’D LOVE A PERSONAL DASHBOARD! DUDE, THAT’S JUST SO CREEPY…
Visit us at the socialbusinessjourney.com blog Thomas Asger Hansen Head of Grundfos Global Working Culture & Social Business @thomasasger Christian Carlsson Social Business & Collaboration Lead Consultant @chris_carlsson @chris_carlsson THANK YOU!

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Collaboration Analytics - a first take (Global Working Culture for Intra Team)

  • 1. HOW WE CAN MEASURE KEY COLLABORATING BEHAVIORS CHRISTIAN CARLSSON GRUNDFOS GLOBAL WORKING CULTURE
  • 2. Global Working Culture 2020 Strategy & Must Win Battle 5
  • 4. EXAMPLES OF KEY COLLABORATING BEHAVIOR @chris_carlsson And Stefan then replies back
  • 5. PEOPLE DRIVEN CORE BEHAVIOR EVALUATION* INDIVIDUAL TEAM NETWORK LOW HIGH LOW HIGH LOW HIGH YOU Self Assessment TEAM/NETWORK Assessment MANAGER Assessment @chris_carlsson *Part of the ongoing Performance Review
  • 6. DATA DRIVEN CORE BEHAVIOR EVALUATION* TEAM NETWORK LOW HIGH LOW HIGH DATA Enterprise & Community Network Contribution @chris_carlsson *Part of the ongoing Performance Review
  • 7. PEOPLE & DATA DRIVEN CORE BEHAVIOR EVALUATION* INDIVIDUAL TEAM NETWORK LOW HIGH LOW HIGH LOW HIGH YOU Self Assessment TEAM/NETWORK Self Assessment MANAGER Self Assessment DATA Enterprise & Community Network Contribution @chris_carlsson *Part of the ongoing Performance Review
  • 8. MEASSURING KEY COLLABORATING BEHAVIOR @chris_carlsson
  • 9. THE (CURRENT) EQUATION GENERAL ACTIVITY POINTS  Post, 1 p  Reply, 1 p  Like, 1 p  Praise, 1 p COLLABORATION ACTIVITY POINTS  Reply to question, 1 p  Tag, 1 p  @-mention (post or reply), 3 p  Praise post, 5 p  Outside network/geo conversation, 2 p  Post in a Meta-Community, 5 p  Use of Meta-Tag (e.g. #moreofthis), 2 p  Use of picture/video, 1 p  … @chris_carlsson SCORING MODEL (based on 60 days)  Super-Active, 101 -  Active, 21 - 100  Learner, 6 - 20  Inactive, up to 5 SCORING MODEL (based on 60 days)  Super-Collaborator, 101 -  Collaborator, 21 - 100  Learner, 6 - 20  Inactive, up to 5
  • 10. EXAMPLE: VIRTUAL LEADERSHIP & COLLABORATION PILOT @chris_carlsson GENERAL ACTIVITY COLLABORATION ACTIVITY OCTOBER 2015 MARCH 2016
  • 11. EXAMPLE: PERSONAL DASHBOARD @chris_carlsson
  • 12. EXAMPLE: PERSONAL DASHBOARD @chris_carlsson
  • 13. THE FINAL VOTE @chris_carlsson I’D LOVE A PERSONAL DASHBOARD! DUDE, THAT’S JUST SO CREEPY…
  • 14. Visit us at the socialbusinessjourney.com blog Thomas Asger Hansen Head of Grundfos Global Working Culture & Social Business @thomasasger Christian Carlsson Social Business & Collaboration Lead Consultant @chris_carlsson @chris_carlsson THANK YOU!