My job consists in helping retail companies build the bridge between the online and the offline worlds by enhancing their customers experience along the journey path, and always from an omni-channel approach.
From a business perspective, I support the solution definition (business case, Profit&Loss, business model, operational model, bid offering, meetings and workshops with clients) and from a technological perspective, I occasionally also support the technical team in the project delivery (product owner).
Specialties:
Digital Signage solutions, Digital Retail, Digital Transformation, Connected Consumer, Mobility services, Service Design, Design Thinking, Customer Journey, Innovatio...
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