More than 18 years experience in all aspects of CRM/CX solutions and relevant processes and technologies.
Have been closely working with customers in defining their business and organizational goals in my area of expertise.
Experienced in several industry domains with particular focus on service industries.
From beginning of 2011 I was given the role of presales manager for Service Industries (Utilities, Transportation and Financial Services).
From January 2012 I am presales industry manager for all industries and community of practice lead utilities for EMEA
In January 2015 I am managing Oracle's CX sales consulting team in Italy.
In March 2016 I joined SAP as a Customer Success ...
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