Customer Strategist, Voice of Customer Listener, NPS practitioner, Innovator,
If youre looking for customer strategy, CEM, CX, customer journey management, customer centric marketing, business strategy, or innovation, its time for us to talk. Not about green or blue hats, the latest shiny digital toy or complex processes. But about profit opportunities, practical ideas and concepts that allow you to differentiate your business in the market place and even transform your industry. In other words: ideas that make money - and practices that make your customers more loyal, happier, and more likely to recommend you.
I dont come to this conversation empty handed. Over the past 20 years, Ive been an entrepreneur, a CEO and had the opportunity work with senior ...