Personal Information
Organization / Workplace
Vaughan, Ontario Canada
Industry
Electronics / Computer Hardware
Website
About
Upstream Works provides call center technology that allows businesses to track and manage customers across all channels.
Tags
call center
upstream works
interaction management
first call resolution
call centre
fcr
contact centre
first contact resolution
contact center
customer experience
quality improvement
process improvement
call center analytics
customer service
customer satisfaction
contact cetner
upstream works software
customer relationship management
social media
cisco fcr
omnichannel
smart agent desktop
contact cent
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