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china chita08 lectures design 2008 design ethnography ethnography service 2009 service design phd design knowledge systemic knowledge sharing design tools paper design harvests designerly design process conferences 2011 design opensource chongming island social innovation communication design sharing complex process education system approach pecha kucha students ict polimi methods methodology observation interaction thesis design capabilities libraries electronic shelf sci(bzaar)net knowledge transcript design approach design education communication tools gsj12 visualization tools global service jam postdoc research immaterial heritage agriculture design countryside urbanism sustainability tongji university politong infovis studiotao rural urban food heritage sustainable food organic food papers 2012 dialogue 2007 sharing tools creative knowledge design community teaching interaction design interfaces field research complexity