Director of Customer Care and Direct Sales Channels
Industry
Telecom / Mobile
About
Cost, Service and Quality
People, Process, technology and Place
People. Place, Promotions, Price, Product
Telecoms Quadplay - GSM (800,9001800,1900, LTE) ,TDMA, IPTV, Digital TV, Internet, Broadband ( fixed,mobile) , ( mobile broadband), Fiber optics, satellite links.
Customer Experience Strategy
Automation of Events ( calls, voice,data, Email, social media, Digital media)
Developed Call center Platform to integrate Social media platforms like Facebook - IP to IP
Team management of 3000 employees
Continues Improvement Models ( CIM) , (CEM)
Total and optimal quality management and standards
Proactive synergies enforcement in the job environment.
95 % customer satisfaction an...
Contact Details
Tags
telecommunicationscall centrecustomer servicecustomer relationship managementgsmmobile phonecrmcustomer satisfactionquality of servicetelecommunicationmarketingcustomer experiencecustomertelecomsmarketing and advertisingmicrosoft dynamics crmcall centertools and equipmentquality assurancedatabasesalespoint of salerfpmanagementproject managementprepabusiness servicesbuildingprepaidwirelessivremploymenthuman resources
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