Strategic leadership in Service Delivery, Operations Management, Business Improvement, Transitions, Process Excellence and Service Excellence within high volume projects, multiple LOBs, cross-functional and cross-cultural teams in Services, IT & ITES industries, Product, Service and Application Support areas. Spearheaded businesses towards achieving profit goals through Strategic Leadership, Partnerships and technological/non-technological innovation. Expert in running successful process operations utilizing all resources available by managing end to end service delivery processes, profitability / P&L / cost and CSAT. Have managed several delivery teams through hands-on approach. Ski...
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