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Empathy Map and Problem
Statement
By Valerie Lustgarten
Stakeholder: Student
Empathy Map - Say
Student stated that he is concerned about:
• Lack of practical preparation in College.
Classes are highly theoretical, with not
enough emphasis on doing.
Empathy Map -Do
• Student signs up for classes that are required
and others.
• Reads assigned books and others
• Turns in papers as required
• Has been given no practical space to learn
what is out there in the work field.
Empathy Map - Think
• I think the student is concerned about going
into the workforce without practical
experience.
• I’m thinking student feels that 4 years of
college should have the practical aspect built
in.
Empathy Map - Feel
• Student feels the job training required at most
employment places is a waste of time.
• I feel the stress of students not feeling
prepared for the workforce, or for the
demands work is going to put on their
learning curve.
Problem Statement
• Student needs a way to prepare for the
practical aspects of post-college
employment, because the majority of college
courses are heavily theoretical, and he feels
he will not be ready.

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  • 1. Empathy Map and Problem Statement By Valerie Lustgarten Stakeholder: Student
  • 2. Empathy Map - Say Student stated that he is concerned about: • Lack of practical preparation in College. Classes are highly theoretical, with not enough emphasis on doing.
  • 3. Empathy Map -Do • Student signs up for classes that are required and others. • Reads assigned books and others • Turns in papers as required • Has been given no practical space to learn what is out there in the work field.
  • 4. Empathy Map - Think • I think the student is concerned about going into the workforce without practical experience. • I’m thinking student feels that 4 years of college should have the practical aspect built in.
  • 5. Empathy Map - Feel • Student feels the job training required at most employment places is a waste of time. • I feel the stress of students not feeling prepared for the workforce, or for the demands work is going to put on their learning curve.
  • 6. Problem Statement • Student needs a way to prepare for the practical aspects of post-college employment, because the majority of college courses are heavily theoretical, and he feels he will not be ready.