Personal Information
Organization / Workplace
Indianapolis, Indiana Area United States
Occupation
Experienced Market Insight Consultant and Customer Experience Change Agent
Industry
Advertising / Marketing / PR
Website
http://www.ipsos.com/loyaltyAbout
More than 15 years consulting Fortune 500 companies on how to transform their organizations around a customer-focused strategy.
Areas of expertise include customer experience measurement and management; strategic research and business planning; internal operational measurement; new product development; strategic communication plans.
Consult client and internal organizations on change processes and the embedment and application of customer research into business management systems.
Works closely with clients on large-scale, global, sophisticated customer measurement and management programs.
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