Customer-focused Solution Architect with 15 years of leadership experience in improvement-based technical project management and business analysis. Demonstrated mastery in facilitating evaluation of requirements for business application integration and service activation; able to consistently deliver enhancements and solutions that drive customer satisfaction and loyalty. Exceptional problem-solving and written and verbal communication skills, with broad understanding of UML, databases, EAI, Performance Tuning, Legacy Application Interfacing, Internal Consulting & Solution Delivery, R&D IT Solutions, Agile Approaches, Product Research and related applications to develop a shared vision an...