Personal Information
Organization / Workplace
Washington D.C. Metro Area United States
Occupation
Contact Center Data Science & Customer Analytics Professional
Industry
Technology / Software / Internet
Website
http://www.voziq.comAbout
Results driven professional with six-sigma black belt and 20+ years of consistent record in developing innovative solutions and leading complex projects with multi-million dollar ROI. Extensive experience in assessing business and IT needs, developing strategic solutions to drive revenue, operational efficiency and customer satisfaction using continuous improvement/six sigma approaches. Skilled communicator, and program director; able to direct multiple tasks effectively and establish key relationships with customers and partners in both pre & post sales to accomplish desired goals.
Ph.D. in Information Technology, with a focus on business-oriented performance improvement. Published aut...
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