狠狠撸

Vladimir Dimitroff
8 狠狠撸Shares 151 Followers 1 Following
Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Experienced Management Consultant and Senior Executive
Industry
Apparel / Fashion
Website
About
Extensive management consulting career - leading major transformation programmes at blue-chip clients (telecoms, financial services, retail, travel and transport, media and technology), resulting in record performance and winning prestigious awards. Often acting as interim executive on significant change programs. Prior to that held senior corporate roles with technology-intensive companies in diverse industry sectors. Positions up to VP and 'C' level (Commercial, Marketing, Business development), international business experience. Leveraging this corporate background today in interim management engagements. Multi-cultural, multi-lingual, highly numerate and analytical, strong commuicat...
Contact Details
Tags
customer strategy loyalty crm segmentation social stakeholder relationship customer experience network viral 2.0 model call centre one-to-one retention value behaviour experience cem segment contact centre analytics ugc mobile fixed engagement staff motivation performance demographic customisation customization tracking weblog blog employee lifestyle attitude telecoms convergence web 2.0 social network community customer centricity customer-centric needs behavior customer segment lifetime practical clv cost ltv influence operationalize telecom implement marketing multichannel operations interaction framework omnichannel member usage usability functionality design web online site portal ecommerce e-commerce ebusiness e-business modelling insight customer segmentation market demographics
See more