Possess 19+ years of industry experience across IT Managed Services and Development projects. Lead the total outsourcing contract delivery programs, ITIL-V3 aligned SOW execution. Played various roles such as Project engineer, Business Analyst, Project Manager, Service Manager, and Delivery Manager across Manufacturing and Utility domains. Working experience in various geographies, including USA, UK & Australia, with onsite/offshore global delivery models covering Managed Services, Development and Integration projects.
Specialties: Service Delivery, Service Transition & Operations, ITIL V3 & Prince2 Practitioner Certified.
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