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business business relationships customer relationships crm sales customer service sugarcrm marketing relationship automation viabl account management relationships networking customer experience customer relationship management small business contact customer social media power b2b b2b marketing businesses money development automation conversation global corporate loyalty strategy responsibility client behavior understanding representation personal confidence leadership entrepreneur personal development legal contacts actionable relationship management contact management proactive customer service data proactive integration psychology success customer retention stats statistics support enterprise salesforce flexible schedule adjusted work week employees time off work-life balance quotes customer relationship steve jobs sam walton communication relationship