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Mumbai Area, India India

OSS Specialist at Ericsson India Global Services Ltd.

Telecom / Mobile

• Handle critical incidence raised for OSS issues • Handle regularly raised tickets by NOC, WFM or reporting team • Keep track on regular health check of OSS systems • Handle emergencies and on-call support (24X7). • Interact with vendor & client for resolution of issues. • Handling new client enquiries and acting as the face of the business. • Manage 3rd party SW/HW vendor and Product Line escalations. • End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management and Software Management.. • Integration of NE and testing the reports and alarms in test bed as well as live OSS modules.