An ITIL V3 Certified professional with 5 +yrs of experience in Global Operations Service Delivery,Managed Services Operations, Process and Quality consulting initiatives.
A great deal of experience in Process development, process-mapping and auditing skills withcontinued interest in Continuous Improvement Initiatives.
Known for identifying process gaps, innovative problem solving and skillful relationship building with customers.
Experienced in conducting Audits, Customer Feedback Surveys, Requirement gathering and managing Teams (Team size 20+).
Experienced in carrying out customer presentations, walkthroughs, negotiation and training skills.
Expertise in designing UML process diagrams ...
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