Personal Information
Organization / Workplace
Porto Area, Portugal Portugal
Occupation
Service manager
Industry
Finance / Banking / Insurance
About
- 6 years managing IT operations and Support
- 2 Years Pre-sales for IT Architecture / solutions
- 8 years implementing and managing ITSM projects:
- Monitoring and performance tools (Systems, Networks, application measurement and trend analysis)
- ITIL Supporting tools:
- Service Impact Management
- Incident Management
- Problem Management
- Change Management
- Configuration Management DB [CMDB]
- IT Operations Analytics
- In House solutions for several purposes
Specialties:
- IT Service Management
- IT Operation Management
- ITSM projects implementation & management
- Monitoring tools implementation & management
- Team management
Contact Details