- 6 years managing IT operations and Support
- 2 Years Pre-sales for IT Architecture / solutions
- 8 years implementing and managing ITSM projects:
- Monitoring and performance tools (Systems, Networks, application measurement and trend analysis)
- ITIL Supporting tools:
- Service Impact Management
- Incident Management
- Problem Management
- Change Management
- Configuration Management DB [CMDB]
- IT Operations Analytics
- In House solutions for several purposes
Specialties:
- IT Service Management
- IT Operation Management
- ITSM projects implementation & management
- Monitoring tools implementation & management
- Team management
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