Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Assistant Operation Manager at Mphasis
Industry
Finance / Banking / Insurance
About
Dynamic, distinguished career with 9 plus years of result driven approach in BPO
Certified Yellow Belt and Green Belt trained
Involved in Lean Six Sigma Projects for seat utilization and reduction of critical errors
Spirit of Winning awards for new business acquisition (Operations & Application support)
You Earned it awards for delivering process excellence and result driven approach
Single point of contact for a joint committee between IT- BPO, for implementation of process improvement ideas
Instrumental in building conversion process flow model for a new client acquisition and data transition
Responsible for working on agent knowledge scale to achieve additional billable head count for...
Contact Details