Over the last 30 years I have worked in a variety of managerial roles from front-line operations, middle management, senior tactical implementation, strategic leadership/sponsorship and finally as a management consultant. In that time I've had the unique opportunity, both in the Canadian and US telecommunication & energy sectors, to experience the impact of disruptive technologies, as they push monopoly/bureaucratic business models towards other more collaborative/competitive approaches better suited for dealing with the increase in intelligence, capability and ultimately customer choice. In that time I have both developed the strategic plans and implemented new services, customer facing ...
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