Snook

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“No matter what people tell you, words and ideas can change the world.” With a background in Criminology and Politics and mixed research methods, I currently work on user research, democracy and civic design, citizen engagement and co-design projects. Whilst helping out human rights organisations with various work including translation of court cases and communications support in my spare time, I have a particular interest in topics including transitional justice, corporate social responsibility and feminism, and international politics.

design snook service design service scotland wearesnook nhs alissproject innovation supportingpipes government design thinking change mental health social servicedesign library doti north public auburn health teaching students sector data glasgow user experience sarah drummond accessibility public sector ux people prototyping creative digital prototype big data culture futuregov ltc doti design patterns mental engagement customer experience agile andy young uxscot technology future user testing revolution thinking 2011 network embedding youth community codesign education snook soiree user-centered care informations scotland young scot design council valerie carr designforgov unemployment the matter opengov post16 servicedesign high street learner venture dearest scotland working well low sugar shop lauren currie learnings total craigroyston game web20 hack chs11 matchable sdnc11 aigapivot organisation scottish transformation onlineps designdna website development online term system condition ltcas long thematter neets newstart designcouncil self directed support work experiece commonwealth 2014 hyper human australia libaries brisbane failure transportation environment servdes services edinburghtalks irspm irspm2018 government design embedding design graphic design web design and development online consultations employee engagement complex needs customer service relationships workshop firmstep16 city urban psychology charity systems thinking history of design university of glasgow glasgow uni professor matthew chalmers north north lanarkshire council nlc peter tolland nhs nss nss manira ahmad user research team digital transformation service transformation open data failing making craft market open young management consultancy co-design unltd business model badge maker wider achievement skills media engage sync emebedding design stirling makes mmm group bridge design in action smart cities planning history council industirial healthcare open source research satsd centered publicservices user country organisational society methods movement branding ser consumer diabetes