I'm the Program Manager of the Digital Marketing Scorecard for IBM's Software Marketing Group. In that role, I apply my experience in the fields of marketing, analytics, and IT to analyze and coordinate publication of the scorecard for IBM's software marketing community.
In my work, I draw on three areas of expertise:
* web analytics and online marketing technology/techniques,
* business analytics with SAS and other tools, and,
* software development, performance engineering and capacity planning.
My dissertation research focused on user acceptance of websites. The theoretical framework for my work combined theories and models of technology acceptance and polychronicity. To investiga...
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cmgweb analyticscapacity planningperformance analysiscmg web analytics
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