Well-developed research capability and analytical skills, I have strong customer focus and strategic agility with a proven record of utilising customer insights and outside-in perspective to provide evidenced-based advice on product/service strategy and business improvement opportunities.
Area of expertise:
~ compliance framework and intervention design
~ customer insights
~ product innovation
Personal strengths
~ advanced research capability & analytical skills
~ policy analysis
~ experienced in developing strategic framework
~ cross-organisation and cross-government work
~ excellent relationship building and stakeholder engagement