Improve IT Processes: Leads programs and projects to improve IT processes, particularly in support of IT Service Management. ITIL Expert, ISO 20000 Foundation. Extensive record of improving IT operations and application development / maintenance through both standard good practice and processes developed to support specific situations.
Provide leadership and create solutions: Led development and enhancement of process for Incident Management, Change Management, Problem Management, Service Asset Configuration Management, Service Catalog, IT Financial Management, application cross-platform development, application resource use reduction, application release management,
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