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accessibility ux usability plain language accessible ux elections user experience storytelling design personas stories content ballots ux research usability testing civic design government ballot design election design innovation usability in civic life evn content strategy clear communication stc user interviews data connection emotion uxaustralia washington aiga design for democracy visualization center for plain language diversity ginny redish expert review a web for everyone research ops design research jobs poll workers voter ed instructions low literacy research methods clarity libraries participatory design technical communication alt text voting ia delight new york workshop uxhk global ux context